Personnel Action Pty Limited (trading as ProbityPeople) is accredited by the Australian Criminal Intelligence Commission (ACIC) to provide Nationally Coordinated Criminal History Checks (NCCHCs) through the National Police Checking Service (NPCS).
The ACIC implemented significant changes to how NCCHC results may be accessed and shared, effective from 1 January 2025. This page explains how those changes affect standard business and corporate clients.
How NCCHC results are shared — what has changed
Under the new ACIC requirements, how your organisation receives NCCHC results depends on whether you are registered as an ACIC Approved Customer with ProbityPeople.
For most employers conducting checks on their own staff or candidates
- You order a NCCHC for your candidate or employee as usual through your ProbityPeople portal.
- When the check is finalised, you receive an email notification that the check is complete.
- The candidate receives their full result in their secure ProbityPeople portal.
- The candidate may choose to download their NCCHC certificate and share it with you directly.
- You can verify the authenticity of any certificate a candidate shares with you at portal.probitypeople.com.au/verify
Note: ProbityPeople cannot share NCCHC outcome information — including whether a result is DCO or NDCO — with your organisation unless you are an ACIC Approved Customer. This applies even where the candidate has given consent.
For eligible organisations who require direct access to NCCHC results
- Approved Customer status allows your organisation to receive NCCHC results directly through your ProbityPeople portal, subject to ACIC eligibility and approval.
- Approved Customers must conduct checks solely for their own personnel — employees or direct candidates being assessed for engagement by your organisation.
- As an Approved Customer you agree to the ACIC Terms of Use (Annexure D) and take on additional obligations for how NCCHC results are stored, used and protected.
- Approved Customers cannot on-share NCCHC certificates with any third party.
Important: who can be an Approved Customer?
ACIC’s Approved Customer framework is limited to organisations conducting checks on their own personnel. Eligibility is assessed by ACIC and is not guaranteed. Please contact us to discuss your specific circumstances before applying.
NCCHC result availability — 3-month access period
- NCCHC results are available for 3 months from the date of issue. After this period, the result is no longer accessible and a new check will be required if needed.
- As an accredited body, ProbityPeople retains records for 12 months for ACIC audit compliance purposes only.
- Organisations must not use or rely on a NCCHC result that is more than 3 months old.
Disclosable outcome review period
Where a candidate’s NCCHC returns a Disclosable Court Outcome (DCO), the candidate is given a reasonable period — 48 hours — to review the result and, if they believe it is incorrect, dispute it before it is finalised. Candidates may release their result immediately if they choose. ProbityPeople manages this process directly with the candidate. No action is required from your organisation during this period.
Applicant name change — Nationally Coordinated Criminal History Check
- Effective 1 January 2025, the product formerly known as the National Police Check is now formally titled the Nationally Coordinated Criminal History Check (NCCHC).
- Volunteer National Police Checks are now Volunteer Nationally Coordinated Criminal History Checks (VNCCHCs).
- The check process, information returned and your ordering experience are unchanged.
Questions?
If you have questions about how these changes affect your organisation, please contact our team:
- Phone: 1300 333 246 (Monday to Friday, 9:00am to 5:00pm)
- Email: enquiries@probitypeople.com.au
- Live Chat: available on our website during business hours
